Sunglasses FAQ
If you are contacting the Sunglasses Shop, please ensure you
include, if you have these details, your order ID, WorldPay transaction ID
and order date
If you can not find your answer online ask in in our new
interactive sunglasses FAQ section
1. Why can’t I place an order online?
If you are having problems placing an order online and/or are finding
that your basket keeps emptying try visiting
www.sunglasses-shop.co.uk/cookie
as it is possible that you do not have temporary cookies turned on which
are necessary to place an order. If you are automatically redirected to
the home page then session cookies are turned on, otherwise you will be
redirected to an appropriate help page. If you still have problems then
please email 
2. What is your exchange/refund policy?
Visit our returns policy page.
3. How do I know if the goods I order are in stock?
Almost all sunglasses are currently in stock. On the rare occasion the
goods are temporarily out of stock a back order will be placed with our
suppliers which will take a maximum of 10 days. If the goods are still
unavailable you will be notified by email where an exchange or refund will
be offered. If your order is urgent, then an email can be sent to
to check stock is available.
4. Where is my order?
All UK orders are sent via 1st class Royal Mail recorded delivery and
require a signature. A majority of orders are delivered within 3 working
days but can take up to two weeks. If there is no one available to sign
for your order, Royal Mail will leave a notification card and your order
will be taken to your local post office where it will be available for
collection. Orders are only classified as missing in the post 15 days
after posting. If 15 days or more have passed and your order has not been
received, please contact us here.
International orders are sent via Royal Mail International Delivery and
are usually delivered within a week but can take up to 28 days due to
delays at customs. All orders require a signature. If 28 days or more
have passed and your order has not been received, please
contact
to inform them of the delay.
5. Why have I received an email from the ‘Affordable Group’ asking for
certain details?
Occasionally we have to make further checks on orders, especially when
an incorrect address is entered as the registered card address or when the
correct card issuing country is not selected (this applies to
International orders as UK is automatically selected and must be changed).
This does not mean there is anything wrong with your order and/or your
credit/debit card; however they are designed to protect against fraud. To
prevent these further checks, please ensure that when placing an order the
delivery address is entered on the Sunglasses-shop page and the registered
card holder’s (billing) address is entered accurately when directed to
WorldPay for payment.
6. Is payment secure?
Yes, all online payments are taken through WorldPay. “Security is probably one of the most significant concerns for
both the shopper and the retailer during an online transaction. In reality
an online transaction is probably more secure than a card transaction in a
shop or conducted over the telephone or by fax, as the information
transmitted online is highly encrypted using complicated logarithm
combinations. The WorldPay payment system uses a combination of both
established and innovative techniques to ensure the security and integrity
of all sensitive data. Furthermore, our public web servers are certified
by Thawte, a public Certificate Authority, ensuring that both the shopper
and retailer can have confidence that nobody can impersonate WorldPay to
obtain confidential information.” For more information please visit World
Pay
Other methods to pay. PayPal, Cheque or direct
in to our international bank account.
7. Do I have to pay for my order
online?
No, you don’t have to pay online although this is the option
preferred by most; you can place your order over the phone or by cheque or
postal order. To order by cheque or postal order please note down the
sunglasses you wish to order and include this information in an
accompanying letter. Don’t forget to include your delivery address,
contact telephone number and email address. Also when ordering by cheque
or postal order please remember to add postage and handling to the total:
£3 for the UK, £5 for Europe and £6 for the rest of the world. We will
only accept payment in GB Pound Sterling.
8. How do I estimate the cost in
a different currency?
If you are uncertain how much your order will cost
in a different currency then you can convert the currency at
http://www.xe.com/ucc
9. How can I contact Sunglasses-shop?
If for any other reason you need to contact Sunglasses-shop and/or your
query hasn’t been answered please contact us.
10. What are your terms and conditions?
Before placing an order with us you must agree to our terms and
conditions. Our complete list of terms and conditions can be found
here.
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