CUSTOMER SERVICES

FREE RETURNS, 30-DAY RETURNS AND REFUNDS


UK returns are free at Sunglasses Shop.

Your order should come with a free returns postage label. Can’t find your returns form? Don’t worry, simply download a new one below. It contains a free returns postage label.

Before sending anything back, why not let us help you first. Simply call us on 01793 746546 (9am to 5pm, Monday to Friday) or email us at ask@sunglassesshop.com, and we can discuss what you need.

Alternately email us at ask@sunglassesshop.com, leaving your number, and we’ll call you back.

Don’t forget delivery and returns are free on exchanges too.

30-DAY RETURNS

If you are unsatisfied for any reason, you have 30 days to return your order. To return an item, products must be in the same condition we sent them to you. Products must be unworn and in their original case and box.

Please note that prescription sunglasses fitted with lenses by Bollé, Maui Jim, Oakley or Serengeti are exempt from this and can't be returned for refund.  

FREE RETURNS FROM

If you're in the UK, download your free returns form here, fill it out and send it back to us with your sunglasses using the pre-paid label at the bottom.

Sunglasses Shop 30 day Free returns

Unfortunately, we cannot accept online returns in our Leigh-on-Sea address as we do not process orders there.

REFUNDS

We aim to process refunds within seven days of receiving your return. Once we have received your return we will send you an email.

To ensure you won’t need to return anything, contact us first and we can help offer product and style advice. Email us at ask@sunglassesshop.com.