Sunglasses Shop Customer Services

Customer Service

We started this business on top-notch customer service and that is still our main concern.  Our store and website run separately.  In order for us to deal with your enquiry as quickly as possible please choose from the contact numbers from below. 

Unfortunately we cannot accept website returns in our shop.  Please see our returns page for more details.

For website and other enquiries:

Phone us: :+44 (0)1793 746546 or freephone (from the UK only) 0800 9171153

Email us:

Fax us: +44 (0)1793 746602

Write to us: Customer Services, Sunglasses Shop, Unit 3, Gemini House, Hargreaves Road, Groundwell, Swindon, SN25 5AJ

Our shop and website are separate.  If you purchased in the shop please contact us using the following details:

For store enquiries:

+44 (0)1702 435047 or email

Sunglasses Shop

You can phone us any time.  We're often here until late. During busy periods we extend our opening hours so you can be sure to get a quick answer to any questions you may have.

If you want to speak to us in office hours we have plenty of highly trained staff happy to take your calls.  If you email you can expect us to get back to you within 30 minutes but if you can't talk and still want a quick answer our online chat service is perfect for you.  You'll be connected to one of our team so you get all our expertise straight to your computer.

Finally, there's our international team.  This is a whole team dedicated to sunglasses, and who speak the major European languages. We have the international websites to match and an expert member of our international staff is always ready to talk.

We Are The Sunglasses Experts

We're at the heart of all things eyewear and we want to share that with you to help you get the best you can from us and your sunglasses because we believe in giving our customers a complete service, not just a product.  Our highly trained staff are handpicked and know our ranges inside out and we have close relationships with our brands. It means we can offer totally unbiased advice on the most up to date eyewear and we can answer almost all sunglasses and eyewear enquiries.  We offer repairs and prescriptions too - we really do have have it all covered.